Privacy policy

Last Updated: January 23, 2025

This Privacy Policy describes how HyperLink Inc. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://shop.hyperlinkinc.com/ (the "Site") or otherwise communicate with us (collectively, the "Services").

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with the revised date.

2. How We Collect and Use Your Personal Information

We collect personal information about you from different sources to provide and improve our Services.

We may use the information we collect to:

  • Communicate with you.

  • Process and deliver orders.

  • Improve our Services and website.

  • Comply with legal obligations.

  • Protect our rights and prevent fraud.

3. What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email.

  • Order information: billing and shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security details.

  • Customer support information: details included in communications with us.

Information About Your Usage

We may collect data automatically through cookies and similar technologies, including:

  • Device and browser details.

  • IP address.

  • Site usage activity and interactions.

Information from Third Parties

We may receive information from:

  • Vendors and service providers (e.g., Shopify, shipping providers).

  • Payment processors (for billing and payment processing).

  • Analytics and advertising partners (using cookies, pixels, and tracking tools).

4. How We Use Your Personal Information

  • Providing Services: processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns.

  • Marketing & Advertising: sending promotions, tailoring advertising, and personalizing your experience.

  • Security & Fraud Prevention: detecting, investigating, and preventing fraudulent or illegal activity.

  • Customer Support & Service Improvement: responding to inquiries and improving user experience.

5. Cookies

We use cookies to operate and improve our Site. Cookies help with:

  • Remembering preferences.

  • Running analytics.

  • Personalizing services and ads.

You may disable cookies in your browser, but doing so may limit functionality. For Shopify-specific cookies, see: Shopify’s Cookie Policy.

6. How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (IT, shipping, payment processing, analytics).

  • Business and marketing partners (for promotions and advertising).

  • Affiliates (within our corporate group).

  • Legal or regulatory authorities (if required).

  • In connection with a business transaction (e.g., merger, acquisition).

We do not sell or share sensitive personal information without consent.

7. Third-Party Websites & Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before sharing personal information.

8. Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has shared personal data with us, please contact us for deletion.

9. Security & Retention of Your Information

We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Your Rights

Depending on your location, you may have the right to:

  • Access and request details about the information we hold.

  • Request deletion or correction of your data.

  • Request a copy of your personal information.

  • Restrict or object to processing.

  • Withdraw consent (where processing is based on consent).

  • Appeal a denied request.

To exercise these rights, contact us using the details below. We may verify your identity before responding.

11. Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

12. International Users

Your information may be transferred and processed outside your country. Where required, we use recognized safeguards such as the European Commission’s Standard Contractual Clauses for cross-border data transfers.

13. Contact Us

For questions, complaints, or to exercise your privacy rights, please contact us:

HyperLink Inc.
📧 Email: sales@hyperlinkinc.com
📍 Address: 9333 37 Avenue Northwest, Edmonton, AB, T6E 5N4, Canada